REFUND POLICY

At Fingyan Academy, we strive to provide our customers with the best educational experience possible. We understand that circumstances may arise where you may need to request a refund for a purchase made on our platform. To ensure transparency and fairness, we have established the following refund policy:

1. Eligibility for Refund:

• Our refund policy applies to paid courses, subscriptions, or other digital products available for purchase on our website.
• To be eligible for a refund, you must request it within a specified time frame, typically within 7 days from the date of purchase.

2. Refund Process:

• To request a refund, please contact our customer support team through the designated channels provided on our website or in your account dashboard.
• When requesting a refund, please provide the necessary details, such as your order number, email address, and a brief explanation of the reason for your refund request.
• Our customer support team will review your request and respond to you within a reasonable time frame.

3. Refund Conditions:

Refunds are generally granted under the following circumstances:

• Technical issues or errors that prevent access to the purchased product.
• Dissatisfaction with the quality or content of the product, provided that a reasonable explanation is given.
• Accidental multiple purchases of the same product.
• Failure to meet the eligibility criteria stated in the refund policy.
• Completion of a significant portion of the course or utilization of the product's key features.
• Violation of the terms of service or misuse of the product.

4. Refund Methods:

• Refunds will be processed using the same payment method used for the original purchase.
• Depending on the payment method and financial institution involved, it may take a certain amount of time for the refunded amount to be reflected in your account.

5. Non-Refundable Items:

• Certain items may be explicitly marked as non-refundable, such as downloadable materials, access to live events, or personalized services. Please review the product description and terms before making a purchase.

6. Policy Updates:

• We reserve the right to modify or update our refund policy at any time. Any changes will be communicated on our website and will apply to all purchases made after the date of the policy update.

While we strive to accommodate refund requests whenever possible, please understand that our refund policy is designed to ensure fairness to all parties involved, including our instructors and content creators. We encourage you to thoroughly review the course or product details, including user reviews and sample content, before making a purchase.

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and provide the best possible learning experience through our platform.